CALL CENTER

The early 21st century witnessed the rapid mushrooming of Call Centre industry in India and it has been thriving ever since. As the field gets increasingly competitive, the challenge is to cut inherent costs whilst delivering premium services in addition to faster internet connections, first call resolutions, turnaround time, customer satisfaction etc. An industry that is counted upon by many to offer support services technical or otherwise is itself heavily dependent on robust and reliable technical backend support and safeguards to get the system running without a hitch.
Telenova
Telenova provides customised solutions to both inbound call centres off all industry verticals .We simplify and efficiently streamline the complex processes by automating it for optimized results and fuller conservation of resources. Our resilient technologies are developed to specifically address the Challenges faced by this industry and to provide customers with unmatched calling services and enhance agent productivity.

why choose us ?

Telenova conducts a preliminary analysis of the requirements to identify the applications supported, the nature of data - customer and/or card-holder etc. Based on the initial analysis software is customised to map the findings, suitability of Cloud or PC hosting determined and Data Protection and PCI compliance established. We provide Database support for data archiving and for informed and intelligent decision making.  Improved Business bottom line  Enhanced agent productivity  Improved FCR (First Call Resolution ) rates  Inbound and Outbound call centre-support  Process and people oriented solutions  Reports and KPI’s  Disaster recovery plan

WHERE TO FIND US

Telenova Networks Private Limited, A.T Corporate Park Old Civil Lane Kakkanad, Kochi - 682030

call us

0484 411 7147
0484 405 0332

mail us

sales@telenovanetworks.com